Terms & Policy

Terms of Service

ACCEPTANCE:

All orders are subject to approval and acceptance by Newpowa America, Inc. The following terms and conditions apply to all orders and are subject to change without prior notice. Newpowa America, Inc., reserves the right to cancel accepted/confirmed orders due to uncontrollable circumstances; including but not limited to fires, floods, strikes, labor disputes, accidents, sabotage, terrorism, war, riots, delays in transportation or lack of transportation facilities, restrictions imposed by law, material shortages and other such matters.

 

PRICING:

Product prices are subject to change without prior notice. Unless otherwise stated, all prices are listed in U.S. dollars.

 

PAYMENT TERMS:

Payments with credit cards will be available only at the time of purchase. Payment of open balances on a credit account with credit cards is not allowed.

Orders exceeding $2,500.00 cannot be processed with a credit card and must be paid with either a bank-guaranteed (cashiers) check, direct deposit, or wire transfer to our US account.

 

PAST DUE ACCOUNTS:

All past due payments and accounts are subject to a 1.5% added fee per month and/or at the highest written contract rate allowed by State law. All invoices not paid when due are subject to collection and legal charges.

Using a Credit Card for payment of a past-due account is subject to a 2.6% finance charge. Past due amounts above $2,500.00 cannot be paid with a credit card, see “Payment Terms” above.

 

SHIPPING/FREIGHT TERMS:

●The company official website offers free shipping for all domestic orders (48 states). Your order will be shipped within 1-2 business days from the date payment is cleared and ships from Southern California. Tracking information will be provided once the order is processed and cleared for shipment.

●Please note that we are unable to ship to PO Box addresses for any size of solar panels.

●For B2B orders, products are sold EXW Ontario, California. Purchaser agrees to pay freight and shipping charges, pursuant to customer-specific freight policies.

 

CANCELLATIONS:

Orders cannot be canceled after they have been processed.

 

GENERAL RETURNS:

All returns (whether for product defects or otherwise) must be requested within 30 days of receiving merchandise. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing that Return-Authorization number.

All Final Sale products, custom panels, non-stock items, and direct factory deliveries are non-returnable once ordered.

Wholesale returns (except for those involving a verified product defect) will be subject to a 15% restocking fee. Newpowa America, Inc., does not accept annual stock returns for unsold products.

For direct to customer product returns, customers are responsible for paying the return shipping costs.

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified and confirmed as defective, Newpowa America Inc., at its sole discretion, will either repair or replace the merchandise at no additional charge, or issue a full credit for the defective merchandise, including freight.

Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and a 15% restocking fee.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

A Return Authorization Number is required to return any merchandise to Newpowa America Inc.

Please contact our Customer Service team at 1-702-628-7600 or submit a ticket on our website:

https://newpowa-help-center.gorgias.help/en-US/contact

All return requests can also be submitted to sales@newpowa.com and must include:
1. Part number and description

2. Reason for return

3. Invoice number/PO number

 

Merchandise must be returned “Freight Prepaid,” with the Return Authorization Number clearly labeled on the outside of the package. Parts must be new, in original packaging, in saleable condition, and originally purchased from Newpowa America Inc.

 

SHORTAGES & CLAIMS:

For any shortages or damages incurred during transit, notify the shipping carrier immediately and file a claim directly with the carrier. Newpowa America Inc.’s responsibility for the delivery of goods is completed when the Bill of Lading is signed by the carrier at our warehouse.

All other shortages, overages, or damaged merchandise must be reported within 7 days following receipt of shipment.

 

PANEL DAMAGES:

We take every precaution to ensure all products are packaged to withstand small package shipping.

Due to the nature of solar panels being sheets of glass we cannot guarantee the full value of the panels.

 

SAMPLES:

Newpowa America Inc., at its discretion, will provide samples for customer review, evaluation, and trade shows.

Samples valued up to $50.00 will be provided free of charge, however customers are required to pay for the freight charges.

Samples valued at over $50.00 will be provided at a reduced price, at the discretion of Newpowa America, Inc., and customers are required to pay for the freight charges.

Custom panel samples will be provided at an agreed price; however, freight costs will be assumed by the customer. These costs will be credited back to the customer account upon receipt of the first order for the custom panels.

 

TAX:

Purchaser is responsible for all manufacturer’s tax, sales tax, use tax, excise tax, or other tax duty or similar fee imposed by any governmental authority in connection with the sale or use of the products sold. Purchaser agrees to reimburse Newpowa America Inc., for all such taxes, duties, or fees it incurs as a result of the products sold to the purchaser.

 

LIMITATION OF LIABILITY:

Under no circumstances will Newpowa America Inc., or its affiliates or suppliers be liable or responsible for any loss of use, interruption of business, lost products, lost data, or indirect, special, incidental, or consequential damages of any kind regardless of the form of action, whether in contact, tort (including negligence), strict liability or otherwise, even if Newpowa America Inc., or its affiliates or suppliers have been advised of the possibility of such damage.

Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you. Neither Newpowa America Inc., nor its affiliates or suppliers will be held responsible for any damage or loss to any items or products connected to, powered by, or attached to the Product. The total cumulative liability to the customer will not exceed the purchase price of the Product paid by the customer.

 

Privacy Policy

 

Notice and disclosure of the privacy practices for Newpowa America Inc.

Newpowa America Inc., (“us”, “we”, “our”) operates and maintains the https://www.newpowa.com website (hereinafter referred to as the “Service”).

This privacy notice applies solely to information collected by our Service, along with the use of and disclosure of personal data and the choices associated with that data.

 

+Information Collection, Use, and Sharing

Newpowa America Inc. is committed to the privacy of our customers (“you” and “your”). 

Information collected by us, whether online, in person, through our call centers or other means is used for the sole purpose of enhancing our Service and performance and meeting our overall business needs. We use your data and analytics to improve our Service continuously and by using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as stated in our Terms and Conditions, accessible from https://www.newpowa.com.

 

+What Do We Do With Your Information? 

When you purchase from our store, as part of the buying and selling process, we collect the personal identifying information you give us such as your name, address, phone number, and email address.
When you browse our store, our system automatically receives your device’s (computer, cellphone, laptop, etc.) internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may use your email to send you marketing information or promotional offers, new products, and other updates.
Text marketing (if applicable): With your permission, we may use your phone number to send text messages about our store, new products, and other updates. Updates include checkout reminders, abandoned cart reminders, and information sharing. Webhooks will be used to trigger the checkout reminders messaging system.

 

+Definitions: 

Service

Service is https://www.newpowa.com website operated by Newpowa, America Inc.

 

Personal Data

Personal Data refers to data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

 

Usage Data 

Usage Data is data collected automatically either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

 

Cookies

Cookies are small files stored on your device (computer or mobile device).

 

Data Controller 

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

 

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data. 

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

 

We may use the services of various Service Providers to process your data more effectively.

 

Data Subject (or User)

Data Subject or User refers to any living individual who is using our Service and is the subject of Personal Data.

 

+Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

 

• Email Address
• Phone Number
• First and Last name
• Address, State, Province, ZIP/Postal Code, City
• Cookies and Usage Data

 

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email that we send.

 

+Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

+Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customize our Service. 

You can enable or disable location services when you use our Service at any time by way of your device settings.

 

+Tracking Cookies Usage

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

When you visit our website your web browser sends us certain information depending on the web browser that you use and your security settings. We may use tracking pixels/web beacons, cookies, and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp, and clickstream data.

The information we collect helps us customize your website experience and makes our marketing messages more relevant. It allows us to provide features such as storage of items in your cart between visits, which also includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, the performance of our marketing efforts, and your response to those marketing efforts. We may collect your name, contact information, and comments or questions when you submit an inquiry, complete a survey, or otherwise provide us with feedback about our business.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Examples of Cookies we use:

 1. Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc.
3. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
4. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to monitor user preferences to tailor advertisements around their interests.

 

+Use of Data

Newpowa America, Inc., uses the collected data for various purposes:

 

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

 

+Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

 

If you are from the European Economic Area (EEA), Newpowa America, Inc.’s, legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. 

Newpowa America Inc., may process your Personal Data because: 

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests, and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

 

+Retention of Data

 Newpowa America Inc. will retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 

Newpowa America Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or if we are legally obligated to retain this data for longer periods.

 

+Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide any information to us, please note that we transfer that information, including Personal Data, to the United States, where it is processed.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Newpowa America, Inc., will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 

 

+Disclosure of Data 

Disclosure for Law Enforcement

Newpowa America, Inc., may be required to disclose your Personal Data if requested or required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

 

Legal Requirements

Newpowa America, Inc., may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Newpowa America, Inc.
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

 

+Security of Data

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

 

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Newpowa America Inc., aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. 

In certain circumstances, you have the following data protection rights: 

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. 

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. 

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information. 

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format. 

The right to withdraw consent. You also have the right to withdraw your consent at any time when Newpowa America Inc., relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. 

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

+Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related activities, or assist us in analyzing how our Service is used.

The third-party companies selected have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

+Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

 

+Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

 You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visit activity.

 For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

 

+Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors). 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

 

PayPal 

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

 

Braintree

Their Privacy Policy can be viewed at  https://www.paypal.com/us/webapps/mpp/ua/privacy-full

 

Bolt

Their Privacy Policy can be viewed at https://www.bolt.com/privacy

 

Sezzle

Their Privacy Policy can be viewed at https://legal.sezzle.com/privacy

 

+Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

+Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take appropriate actions and remove the data from our server.

 

+Subject to Changes

This Policy is subject to change and may be supplemented or modified at any time. You should check this site regularly to stay up to date about changes to this Policy. If material changes are made, we will notify you by placing a prominent notice on our website https://www.newpowa.com//terms-policy/

We will let you know via email and/or a prominent notice on our Service, before the change becomes effective, and we will update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

California Residents: California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for their direct marketing purposes. Under this law, California residents may request certain information regarding our disclosures in the prior calendar year, if any, of their personally identifiable information to third parties for their own direct marketing purposes. To make such a request, please contact us using the methods below. You must include sufficient details in your requests, such as your first and last name, email, and postal address. We will attempt to provide you with the requested information within thirty (30) days of receipt. We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one set out in this policy. As stated in this Privacy Policy, we will not sell your Personal Information.

 

+Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: sales@newpowa.com
• By phone number: +1 (702) 628-7600
• By submitting a ticket: https://newpowa-help-center.gorgias.help/en-US/contact